General Questions

      • What is Beamline? Beamline is a furniture store specializing in chairs. We offer a wide range of chairs, including armchairs, dining chairs, EGG chairs, office chairs, lounge chairs, and stools.

      • Where is your store located? Our physical store is located at 52A Coode St, South Perth, WA 6151, Australia.

      • Do you offer online shopping? Yes, we offer online shopping through our website. You can browse our product catalog and place orders online.

      • What are your store hours? Our store hours are Monday – Friday (09:00 AM – 17:00 PM) AESt.

    Product Questions

        • Do you offer custom chairs? We do not currently offer custom-made chairs. However, we may have limited customization options available for certain chair models. Please contact us for more information.

        • What materials do you use for your chairs? We use a variety of high-quality materials, including wood, metal, leather, fabric, and plastic. The specific materials used will vary depending on the chair model.

        • How do I care for my Beamline chair? We provide care and maintenance tips for each chair model. You can find this information on the product page or in the care instructions included with your chair.

      Shipping and Delivery

          • Do you offer international shipping? We currently do not offer international shipping.

          • How long does shipping take? Estimated delivery times vary depending on your location. Please refer to our Shipping Policy for more information.

          • What are your shipping costs? Shipping costs are totally free.

          • Can I pick up my order in-store? Yes, you can pick up your online order in-store free of charge. We will notify you once your order is ready for collection.

        Returns and Exchanges

            • What is your return policy? We offer a 30-day return policy for all chairs purchased in-store or online. Returned items must be in original, unopened packaging and unused condition. Please refer to our Return and Refund Policy for full details.

            • How do I return an item? To initiate a return, please contact us within 30 days of receiving your order at contact@beam-line.shop. We will provide you with return instructions.

            • Do you offer exchanges? Yes, we offer exchanges for different chair models subject to stock availability. Any price difference will be adjusted accordingly.

          Payment

              • What payment methods do you accept? We accept various payment methods, including cash, EFTPOS, major credit cards (Visa, Mastercard), and online payments processed through our website.

              • Is my payment information secure? Yes, we utilize a secure payment gateway that encrypts your credit card and EFTPOS information to ensure a safe and reliable transaction process.

            Contact Us

            If you have any further questions, please don’t hesitate to contact us:

                • Phone: +61 4 8000 9471

                • Visit us in-store: 52A Coode St, South Perth, WA 6151, Australia